What shipping materials are used?
All materials are sustainable, no plastics are used. All elements that are in contact with the works of art museum quality graded, meaning that no acidic materials can effect the artwork.
Limited editions are packaged in tubes and in museum quality wrapping. Each print is numbered and comes with a cerificate of authenticity.
Paintings are packaged in shipping crates and are individually built for each painting.
What is the lead time?
Unframed prints are delivered within 3 - 5 working days within Europe.
Unframed prints are delivered within 5+ working days Worldwide.
Oil paintings are delivered within 3 - 5 working days within Europe.
Oil paintings are delivered within 10-14 working days Worldwide.
What are the costum duties?
International orders incur customs duties which are not included in the shipping costs. All duty and tax charges are payable by the recipient, every country has different fees. inquire with your goverment what the fees are.
Do I need to sign for my delivery?
All items, apart from wallpaper samples, are sent on a tracked and signed for service and will require a signature upon delivery. We will send you an email with tracking details once your order leaves our studio, so you can stay up to date with the progress of your delivery and plan accordingly.
Are you able to provide a time slot for delivery or notify me when you are nearby?
Unfortunately, we aren’t always able to provide time slots for standard parcels, as this will depend on the selected courier.
What Happens if I’m not home when delivery is attempted?
The selected courier will leave a calling card or note with further instructions. Most often, the driver will attempt re-delivery the next working day. After three delivery attempts, your order will be returned to our warehouse – upon which we will contact you for further instruction.
I have ordered more than one item, will they arrive together?
Multiple items will usually be delivered seperatly, certain item or the lead times vary. To give and example framed artwork has a longer lead time than an unframed artwork.
If you would like to check if items will be shipped separately or together, please contact us. We may charge for the additional shipment, depending on the circumstances. If you require items to be sent to different addresses, please complete one order for each address.
What is the return policies?
We put a lot of effort into ensuring all our products are up to a high standard and we hope you are delighted with your order. However If you are not satisfied with your purchase, please email us at info@mariannehendriks.com
Our returns policy lasts 30 days. If 30 days have gone by since your purchase to us receiving the item, unfortunately we can’t offer you a refund or exchange.
Items will be refunded providing that you have not used the item; it is in the same condition as when you first bought it; and you have taken reasonable care to ensure that any item is returned to us safely and not damaged in transit. Please return the item in the original packaging
Please send the parcel via a signed for service and keep receipt for proof of postage - we do not refund the cost of the return delivery.
Once your return is received, we will send you an email to notify you that we have received your returned item and your refund will be credited to your credit card or original method of payment, within a certain amount of days.
Unfortunately, shipping costs and/or import duties are non refundable and we are not held responsible for returns that do not reach us.
How do I know what is available?
You can see a complete overview of all paintings on this website, by clicking on each painting you can see at the info section if the painting is either sold or available.
How does a sale proceed via this website shop?
The sale is via Paypal in US- USD currency, shipment is handled by DHL. All paperwork are provided: import papers, invoice and certificate of Authenticity.
How long is the lead time for delivery after purchase date?
Unframed prints are delivered within 3 - 5 working days within Europe.
Unframed prints are delivered within 5+ working days Worldwide.
Oil paintings are delivered within 3 - 5 working days within Europe.
Oil paintings are delivered within 10-14 working days Worldwide.
What is included in the sale?
Inclusive; painting, wrapping and shipment costs.
Optional; frame, wall mounting system (shark-teeth system).
Exclusive; vat charges, import charges.
How is the work protected and shipped?
All materials are natural sustainable and acid free materials. All the oil paintings and framed works are all carefully wrapped and shipped in crates. Works on paper are shipped in tubes.
How do I choose the right painting?
If you need help choosing what size of artwork is right for your space please get in touch and I will be happy to advice. It also really helps to discuss it with a third party and not with the artist. I have worked with the curating team of Saatchi for many years and they are delightful. Please inquire at curator@saatchiart.com.
Can I reserve a painting?
Work can be reserved up to a week.
What authenticity paperwork is provided?
Every sale comes with a certificate and an invoice this invoice is also proof of ownership, you can request a different name when it is a shared ownership, or gifted or a company purchase. It is therefore important to keep this document save. In case of loss you can always request a new one. All paintings are also numbered and named to insure a safe record keeping.
Is there a ledger?
Both the artist and representatives have a personal ledger. The ledger is to insure proof of purchase and proof of rightful ownership of the paintings.
Is the ledger and purchase details kept private?
Both artist and representative keep the ledger private and will never be shared with a third party.
Limited editions
Where can I purchase limited editions?
Limited editions are only available on this website.
Can I purchase a fine art print in a certain size upon request?
Yes this please get in touch info@mariannehendriks.com
What type of material and print is used?
The paper is sustainable (acid free) and natural white, created out of 100% cotton, 388GSM manufactured in Germany in protected nature. The ink is Giclée archival ink.
License Agreement
What quality are the digital files?
All of Marianne Hendriks’s oil paintings are professionally scanned with the Cruse Synchron Table Scanner in the highest resolution and quality possible, insuring the very best reproduction possibilities. All of Marianne Hendriks’s work on paper are professionally scanned in the highest professional quality that Epson Pro scanners have to offer. Creating the same high resolution quality for work on paper, insuring the very best reproduction possibilities.
Can I use paintings for an exhibition?
Paintings are available upon agreement of terms and conditions, this depends on availability, timing and the project. Please inquire to discuss possibilities.
How long in advance do I need to book a project?
Advised is to set a rough date to check availability. The agenda is usually at least 3 months booked in advance. Short notice projects are also possible but are not guaranteed.
How do I arrange a press release?
Press releases are possible on short notice, upon agreement and request all images are available on a google drive link that can be reviewed before choosing to download high resolution images that are suitable for official press release.
Can I publish a press release without consent?
It is advised to notify and ask for consent by inquiring. This gives the opportunity for the article or feature to be shared with other channels to create a possible wider audience reach.
What is the lifespan of Marianne Hendrik’s artwork?
All materials are traditional museum quality archival materials to insure a long lifespan.
How do I look after a painting?
It is important to know that no medium likes extreme fluctuating temperatures and moisture levels. It is best to avoid bathrooms, kitchens and basements as they are difficult places to control. With open plan kitchens it is simply best not to hang the painting too close to the stove. The second enemy is UV-Light, therefore avoiding hanging it in a place that has full sunlight all day. This is almost unavoidable in modern houses that maximise the natural sunlight. North facing rooms and hallways are ideal because of reduced sunlight. You can either instal UV reducing windows or UV reducing cello tape that can be installed almost invisibly. The third enemy is settling dust in combination with grime over time. A separate ostrich feather duster just for paintings is a great solution, waving the feather duster just before the painting barely touching, creates the perfect airflow, once every two weeks is more than enough. * Spiders discharge are another issue, dusting the ceiling on a regular basis prevents spiders having webs.
What do I do when my painting gets damaged?
The artworks are carefully wrapped. If damage occures please contact the point of sale and make sure to photograph damages of the painting and also the packaging.
If damage happens within ownership, it is possible to get it restored by the artist. The artist keeps a record of each individual painting. Please inquire for costs and lead times.